Complaints

Resolving concerns

At Pellys, we always aim to provide you with the best service possible, whatever your reason for engaging us.

 

However, if at any time you become unhappy or concerned about the service we have provided, then you should inform us immediately, so that we can do our best to resolve the problem. Making a complaint will not affect how we handle your case and will always be promptly addressed.

 

Please see our complaints procedure below or download our complaints policy here

Complaints

Complaints procedure

Simple and clear
Contact Pellys

In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would prefer to make a formal complaint, then you can read our full complaints procedure here

Contact The SRA

The Solicitors Regulation Authority (SRA) can help you if you are concerned about our conduct. You can raise your concerns with the SRA via their website www.sra.org.uk

Contact The Legal Ombudsman

If we cannot resolve your complaint, the Legal Ombudsman can assist you. They will look at your complaint independently and it will not affect how we handle your case. Full details for the Legal Ombudsman’s service are set out in our complaints policy, downloadable here

“I recently used Pellys for my conveyancing when buying my first house.

 

I found Pellys to be friendly approachable and diligent throughout the process. I had many questions as I was new to the process and Pellys were only too happy to answer the many queries I had. They helped make a very stressful process less stressful through their ability to manage the conveyancing process.”

James Issako

Pellys testimonial
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Covid-19 update

Following a review of the current position, we are pleased to announce that from Wednesday 13th May all of our offices will once again be fully staffed and operational. All that we do ask is that for the time being all visits to our offices be by appointment only and even then only when they are necessary. If you are unsure if your visit is necessary then please do not hesitate to ask us.

As we emerge from the current crisis, you may rest assured that we at Pellys will do all we can to assist you with your legal requirements and provide all the support you need.